Terms of Use

Firehouse Fuels offers this website, including all information, software, products, and services available from this website or offered as part of or in conjunction with this website (the “website”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies, and notices stated here. Firehouse Fuels reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the website constitutes your agreement to all such terms, conditions, and notices, and any changes to the Terms and Conditions made by Firehouse Fuels.

The term ‘Firehouse Fuels,’ ‘us,’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you “as is,” without warranty of any kind either express or implied. Neither Firehouse Fuels nor its employees, agents, third-party information providers, merchants, licensors, or the like warrant that the website or its operation will be accurate, reliable, uninterrupted, or error-free. No agent or representative has the authority to create any warranty regarding the website on behalf of Firehouse Fuels. Firehouse Fuels reserves the right to change or discontinue at any time any aspect or feature of the website.

Exclusion of Liability
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Indemnification

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright

Except for material in the public domain under United States copyright law, all material contained on the website (including all software, code, and tools) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the website without the prior consent of the copyright owner.

None of the material contained on Firehouse Fuels may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation, or otherwise), resold, or redistributed without the prior written consent of Firehouse Fuels. Violation of this provision may result in severe civil and criminal penalties.

Terms of Service

Automatic Deliveries  

Customers enrolled in Automatic Delivery must take a full fill on each delivery. Deliveries are scheduled using our system calculations, which factor in weather patterns and historical usage to help ensure you never run out.  

Payment is due upon delivery. If a check payment is not received within 7 days, the credit card on file will be charged. Pricing is based on our daily C.O.D. price listed on the website and is subject to change.  

All Automatic Delivery customers are required to keep a valid credit card on file. Credit cards are pre-authorized prior to each delivery.  

Payment Terms  

Payment is expected at the time of delivery. C.O.D. pricing applies to all C.O.D. deliveries. Customers may request email billing for convenience.  

For customers paying by credit card, the card will be pre-authorized for the amount being delivered prior to delivery. Customers requesting a “fill” will be pre-authorized for a full tank. After delivery is completed and processed, any unused funds from the pre-authorization will be released. Depending on your bank or financial institution, pre-authorizations may take up to one week to settle.  

All fuel deliveries are subject to a $4.95 Safety & Compliance Fee.

Our Safety & Compliance Fee helps offset the ongoing costs required to safely and legally deliver fuel to your home while meeting all federal, state, and local regulations. This fee contributes to:

  • Mandatory safety training and certifications for our drivers and technicians.
  • Regulatory compliance costs, including DOT, EPA, OSHA, and state fuel-delivery requirements.
  • Routine inspection, maintenance, and calibration of delivery vehicles, meters, and safety equipment.
  • Required documentation, record-keeping, and reporting associated with fuel handling.
  • Environmental and spill-prevention measures designed to protect your property and the surrounding area.
  • Fuel delivery involves strict safety standards that extend well beyond the fuel itself. This fee helps ensure that every delivery is performed responsibly, professionally, and in compliance with all applicable regulations.

In the event of non-payment, customers are responsible for reasonable collection costs, which may include a collection fee, attorney fees, court costs, and marshal fees. A $30 fee applies to each returned check, and a $50 fee applies to any check returned due to a stop-payment order. Post-dated checks are not accepted.  

Interest of 1.5% per month (18% APR) will be applied to any balance unpaid after 30 days.  

Oil Tanks and Oil Lines  

Before your first delivery, Firehouse Fuels completes a visual safety inspection of your oil tank. This inspection is strictly observational, and Firehouse Fuels does not assume responsibility for the condition of any existing tanks or oil lines. Because these systems are owned by the customer, the customer remains responsible for any leaks, spills, or environmental issues, and agrees to hold Firehouse Fuels harmless for damages that result from tank or line failures.  

For everyone’s safety, Firehouse Fuels will not deliver heating oil to any property without a properly working vent whistle. Firehouse Fuels LLC is also not responsible for issues related to vent piping, the heating system, the oil tank, or fill pipes.  

New Propane Customers  

All new propane customers are required to have a safety inspection completed before the first delivery is made. This ensures that your system meets current safety and performance standards and helps protect your home, family, and our delivery team. Customers who own their own propane tanks must also provide written confirmation that they are the legal owner and authorized to have the tank filled. In accordance with Connecticut law, propane companies are prohibited from filling tanks that are owned by another propane provider.